Shipping & Returns

Shipping:

Since your board is customized, estimated ship times are 1-2 weeks after purchase, depending on current inventory. If we are building a custom board then the ship time is 3-4 weeks from placing your order. Most orders are shipped out in 2-3 business days after the order is completed. You will receive tracking information once your order ships. If you need to make adjustments to an order this must be done within 24 hours after placing the order by emailing help@boardsbyjersey.com. We use Pirate Ship for all of our shipping which calculates the best possible rate using UPS, USPS or Fed Ex. We are not responsible for lost or stolen packages, and damages occurred during shipping. Please contact the shipping company to file a claim. We only ship to the continental United States and we do not ship internationally.

Returns:

Due to each board being handcrafted, Boards By Jersey does not accept returns. We believe in doing things right the first time, so much so that we know you will love your board once it is unboxed and being used. We also believe in providing excellent customer service. In the event you are not satisfied with your product, please contact us at help@boardsbyjersey.com. 

Damages and issues
Please inspect your order upon receiving it and contact us immediately at help@boardsbyjersey.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You might be required to file a claim on damaged packages.

Our Limited Warranty                                                                                               We provide a one year limited warranty on your custom board against defects in material or quality, provided the product is being used in a non-commercial environment and you are following the steps as instructed on your Board Care card (provided with every board) and/or on our website under Board Care. 

Our warranty does not cover the below items including but not limited to: abuse, improper use, scratches, change in wood color, product stored outside, neglect (see board care guide), warping and normal wear and tear.